| Q: What happens when I sign up to a Landline offer?
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A: You can sign up for your service by calling 1300 666 000 and doing a quick voice recording or we can send you a form to complete and return. Once the application is complete we will send you a welcome pack. This entire process can take up to 21 days, although most transfers will be completed within 7-10 days. |
Q: Can someone speak my language?
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A: Yes, we have a multi-lingual call centre with over 15 languages spoken, including Cantonese, Mandarin, Serbian, Croatian, Vietnamese and Arabic. Best efforts will be made to faciltate your requirement. |
Q: Are special numbers like 13, 1300 numbers charged the same rate as local calls?
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A: No, special numbers such as 13 and 1300 numbers are considered a Special call; generall charged between 25c - 30c each.
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Q: If a customer has Telstra Priority Service, can they keep this service.
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A: No, this is exclusie to Telstra
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Q: What is a Silent number and how much does it cost?
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A: The cost of a Silent Number is $2.93 (inc GST) per month. When you request a Silent Number, your telephone number, name and address details will not appear in the White Pages™ directory and will not be given out on Directory Assisted Services. In short, your number, name and address will not be made public. |
Q: What telephone features are available?
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A: There are many features available on your phone today. All of these are available, please note that charges may apply:
- HOME Message Bank
- Call Waiting
- Call Forwarding
- Remote Access
- Three Way Chat
- Multiple Number and Faxstream Duet
- Auto Call Back
- Call Control
- Delayed Hotline
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Q: I receive “Pension Discount"... will i continue to recieve this.
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A: “No, the only telecom campany in Australia at the moment offering Pension Discount is Telstra direct. |
Q: Why is the price of a brand new phone connection increasing from 1st April 2006?
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A: The increase in brand new phone line installations has been passed on to DigiPlus by Telstra. They inform us:
- The majority of connections (approximately 75%) will not be affected.
- The shortfall between cost and price is significant. On a yearly basis the shortfall between prices charged and cost of connections runs into the tens of millions of dollars.
- This is only the second increase in the cost of new line installations in more than 16 years (aside from the introduction of the GST in 2000). The last increase was in September 2002 and was less than 10 per cent.
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Q: Why is it so expensive to have lines installed?
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A: Unfortunately connection costs continue to increase. They are sensitive to increasing labour, fuel and other costs and Telstra are attempting to recover some of the costs incurred. Overall, Telstra does not make any profit on phone connections. |
